Claims

We strive to provide superior products and services to ensure that you are completely satisfied with your new purchase, however, in the rare and unfortunate circumstance that a product is delivered to you in a faulty condition, please contact our team right away to assist you.

Always inspect your goods when they are delivered to you, or when they are purchased from our showrooms, to ensure that you are completely happy with the quality of the product. We also recommend that you refer to our warranty pages, as we are not able to accept claims outside of the product warranty period.

Please remember that some of our designs and hand-crafted, unique pieces made from natural materials such as timber and marble, and therefore contain variations in grain, colour or texture. Variations such as this are not considered as a fault. If you have any concerns about this prior to purchasing, please speak to your sales representative.

To ensure that we solve your case as best and as quickly as possible, please provide us with a detailed overview and images of your concern, to help us to assess your case.

Please note that we are unable to process any warranty claims for HAY accessory items.

If you'd like more information on our claims policy please contact our team, or to view our returns policy click here.