COVID-19 Live Updates and FAQs

COVID-19 Live Updates and FAQs

Providing a little more clarity during times of uncertainty with live updates on Cult offices, deliveries, operations and safety measures.

Current office status: 

Our office remains closed and we continue to monitor government advice in regards to re-opening, however our team is working from home and remain available. Please contact us to schedule a meeting.

What are virtual consultations and how do I book one?

We want to ensure that even without a showroom visit, you can still access the necessary product information needed to make an informed decision on the next order for your home or project. Our experienced team of consultants are available via Zoom or FaceTime for tailored one-on-one virtual consultations, and are equipped with product imagery, presentations, data sheets and advice.

Are your teams available as usual to place orders and for enquiries?

Absolutely! Please contact us via phone or email from Monday-Friday between 8:30am - 5:30pm.

Phone: +65 8571 6163.  

How can I ensure I receive updates from Cult, including your showroom opening status?

We want to ensure you stay up to date with Cult news and updates during this time of uncertainty. Be sure to check in on this page for updates.

Are there any effects to delivery of current orders?

Our delivery partners are fully operational, and will work with you to ensure your safety and the safety of our installers throughout the process. If your order is due to arrive, our logistics team will be in touch to schedule this with you. Likewise, if your order has been delayed for any reason, including the international effects from COVID-19, we will contact you. Our team is here to help, so if you do have any questions about your order, please get in touch with your sales consultant, or contact us here.  

Are there any effects to product lead-times for future orders?

Our international brand partners are working in-line with government advice and regulations to ensure that the safety of partners, employees, and customers is prioritized, whilst ensuring that there are minimal disruptions to manufacturing, production and lead-times. With global current status’ changing daily, we’ve compiled a brand-by-brand overview of lead-times, which we continue to update as announcements are made. Standard lead times for products are noted on individual product pages.

BrandEffects to lead-time
&TraditionNo effects to standard lead-time 
Gubi 1-week delay on upholstered pieces.

No effect to lead time of other products.
HAYNo effects to standard lead-time 
nauNo effects to standard lead-time
TaitNo effects to standard lead-time
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